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Frequently asked questions

What materials do you use for your products?

Our products are made from carefully selected fabrics that offer a beautiful balance between elegance, comfort, and appearance. Depending on the model, the materials used may vary, so we always recommend checking the product page of your chosen item for the exact composition. We pay great attention to the finishing, so that each piece not only looks beautiful but is also pleasant to wear.

How do I choose the right size for my kaftan, takchita, or jabador?

To choose the correct size, we recommend always checking the size information on the product page first. If possible, compare this information with a garment you already own and that fits you well. If you are unsure between two sizes or would like extra help with your choice, you can always contact us. We are happy to help you with personal advice, so you can order with more confidence.

Can I contact you for advice or a special request?

Yes, of course. You can always contact us if you need advice on a product, help choosing a size, or have a special request. We do our best to handle every request as carefully as possible and help you as quickly as possible. You can reach us by email or phone using the contact details on our website.

How do I care for my kaftan or other garments?

To best maintain the quality, shape, and finish of your garment, we recommend always following the product's care instructions. Gentle handling is important for delicate fabrics and refined finishes. In many cases, a gentle cleaning or professional care is the best choice to keep the garment looking beautiful. In any case, avoid any treatment that could damage the fabric, details, or fit.

Are your products handmade?

Our products are carefully prepared and finished in Morocco, with great attention to detail, presentation, and quality. We attach great importance to a neat finish and an elegant appearance for every model. Depending on the chosen item, the preparation of an order can take up to 6 business days before it is shipped. This way, we can ensure that each piece is handled with the necessary care before it reaches you.

What is your return and exchange policy?

You can request a return within 14 business days of receiving your order. To initiate a return, you must first contact us, after which we will provide you with further return instructions and the return address. For a standard return, €10 will be deducted from the refund amount. If the product received is defective, the return is completely free. Exchanges are not accepted. Once we have received and inspected the returned item, the refund will be processed within a maximum of 10 business days.

Can't find an answer to your question? Our Customer Service is at your disposal.

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Customer Service

contact@the-kaftan.com
+447520692260

Company Details

GREED.ISLAND LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

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